Welcome to the Lovinas family! We’re here to help you on your journey to loving your skin. Below, you’ll find answers to our most frequently asked questions. If you can’t find what you’re looking for, please don’t hesitate to reach out to our customer support team—we’re always happy to assist!

 

General Questions

Who is Lovinas Concept Limited? Lovinas Concept Limited is a reputable Nigerian skincare and beauty company that began operations in Ibadan in 2019 and expanded to Lagos in 2024. We are passionate about creating high-quality, effective skincare products made with pure, natural extracts to help you love the skin you’re in. Our mission is to blend traditional wisdom with modern cosmetic science to deliver exceptional results.

Are your products suitable for all skin types? Yes, our devoted team of cosmetologists constantly works to enhance our product line to suit diverse skin types. We formulate our products to be gentle yet effective. However, if you have very sensitive skin or specific skin concerns, we always recommend performing a patch test before full application.

Are your products tested on animals? No. We are committed to ethical practices. Our products are not tested on animals and are cruelty-free.

 

Ordering & Payments

How do I place an order? Placing an order with us is simple:

  1. Browse our website and add your desired products to the cart.
  2. Click on the shopping cart icon and proceed to checkout.
  3. Fill in your shipping and billing information.
  4. Choose your preferred payment method and complete your purchase.
  5. You will receive an order confirmation email with all the details of your purchase.

What payment methods do you accept? We accept all major Nigerian credit and debit cards, including Visa, MasterCard, and Verve. Our payment process is powered by a secure third-party gateway to ensure your financial information is protected.

Is my payment information secure? Absolutely. Your security is our top priority. We use a secure payment gateway that encrypts your payment details. We do not store your credit card information on our servers.

 

Shipping & Delivery

How long does shipping take? Shipping times depend on your location:

  • Lagos & Ibadan: 2-3 business days.
  • Other states in Nigeria: 3-7 business days.

Please note that these are estimates, and unforeseen delays can occasionally occur.

How much does shipping cost? Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. You will see the final shipping cost before you confirm your payment.

How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package’s status.

 

Returns & Refunds

What is your return policy? We accept returns on products that are in their original, unopened, and unused condition within 7 days of delivery. Due to the nature of our products, we cannot accept returns on items that have been opened or used. Please see our full Refund and Returns Policy for more details.

How do I return a product? To initiate a return, please contact our customer support team at [Insert Lovinas’s Official Email Here] with your order number and a brief explanation. We will guide you through the process.

How long does a refund take? Once we receive the returned item and confirm it’s in its original condition, we will process your refund. Please allow 7-14 business days for the amount to reflect in your account, depending on your bank or payment provider.

 

Product & Skincare Advice

How do I know which product is right for me? Our products are formulated to address a range of skincare needs. For a personalized recommendation, we encourage you to send an email to our team. You can also send us a message on our social media platforms for a quick consultation.

I have sensitive skin. Can I use your products? Our products are made with pure, natural extracts and are formulated to be gentle. However, every skin type is unique. We strongly recommend performing a patch test on a small, discreet area of your skin before incorporating a new product into your routine.

I have another question that is not listed here. If your question has not been answered, please contact our customer support team.

Lovinas Concept Limited

Email: lovinasconcept@gmail.com

Phone: ‪08169414229, 08103539177

Address: Road 1 Ikota Shopping Complex, VGC Ajah, Lekki Lagos