Refund and Returns Policy

 

1. Introduction

At Lovinas Concept Limited, we are committed to your satisfaction. We take pride in the quality of our skincare products, which are made with pure, natural extracts. We want you to be completely happy with your purchase. If for any reason you are not satisfied, our Refund and Returns Policy is designed to make the process as clear and straightforward as possible.

 

2. Eligibility for Returns

To be eligible for a return and refund, please ensure that:

  • The product was purchased directly from our official website, lovinasconcept.com, within the last 7 days from the date of delivery.

  • The product is in its original, unopened, and unused condition. The original packaging must be intact.

  • The product is not part of our final sale or non-returnable items.

Please Note: Due to the nature of our products, which are designed for personal use and hygiene, we cannot accept returns on products that have been opened, used, or tampered with. This is to ensure the health and safety of all our customers.

 

3. Non-Returnable Items

The following items are non-returnable:

  • Products that have been opened, used, or their seals have been broken.

  • Items purchased during a final sale or special promotion (unless the item is defective).

  • Gift cards or vouchers.

 

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to our customer support team at [Insert Lovinas’s Official Email Here] within 7 days of receiving your order.

  2. Provide Details: In your email, please include:

    • Your full name and order number.

    • A clear photo of the product(s) you wish to return.

    • A brief explanation of the reason for the return.

  3. Wait for Approval: Our team will review your request and, if it meets the eligibility criteria, will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

  4. Ship the Product: Securely package the product and ship it to the address provided in our return instructions. You will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the product reaches us safely.

 

5. Refunds

Once we receive and inspect the returned product, we will send you an email notification. If the product is in its original, unopened condition, we will process your refund.

  • Refund Method: The refund will be processed back to your original method of payment (e.g., credit/debit card, bank transfer).

  • Processing Time: Please allow [e.g., 7-14 business days] for the refund to be reflected in your account. The exact timing may depend on your bank or payment provider.

Please Note: Shipping costs are non-refundable.

 

6. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately (within 48 hours of delivery) at [Insert Lovinas’s Official Email Here]. We will require the following information to assist you:

  • Your order number.

  • A clear photo of the damaged or incorrect item and its packaging.

  • A brief description of the issue.

We will assess the situation and, upon verification, will arrange for a replacement or a full refund at no additional cost to you, including shipping.

 

7. Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact our customer support team.

Lovinas Concept Limited

Email: lovinasconcept@gmail.com

Phone: ‪08169414229, 08103539177

Address: Road 1 Ikota Shopping Complex, VGC Ajah, Lekki Lagos